Supporter Care Officer | Make-A-Wish
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Supporter Care Officer

Response email: 
Closing date: 
15 June 2019

We have a fantastic opportunity for a Supporter Care Officer to join our busy Supporter Care Team. This is a great role for anyone who is interested in developing a rewarding career within the charity sector.

The right person will be a confident communicator who will be able to offer a high standard of customer care and build relationships with a wide variety of people. You will be able to work to tight deadlines in fast-paced environment and ideally, you will have experience of working in an office environment.

You will be responsible for being the first line support for all fundraising enquiries and to support the wider Fundraising team. As first point of contact with our supporters you will recognise the inherent value of every person and understand their motivations for supporting our cause. 

Tasks will include, speaking to fundraisers on a daily basis across channels, importing data, processing donations, sending out fundraising materials, managing reports, answering fundraising enquiries and thanking our supporters.

Working at Make-A-Wish UK is a rewarding place to work, every day you will be helping to make a difference granting life-changing wishes to seriously ill children.

Please read the full Job Description below before applying and apply ASAP as applications will be reviewed regularly with an aim for interviews to be held in early June 2019.

To apply:

Please email your CV and covering note to [email protected], including your response to the following two questions:

  1. What can you bring to Make-A-Wish?
  2. Thinking about a time where you’ve have developed a successful relationship – please tell us know how you contributed to its success and what were the key elements in guiding and maintaining that relationship?

Location: Reading, Berkshire

Contract: Permanent

Hours: Full-time - 37 hours per week